Shipping policy
All orders are shipped Sendle from Australia.
We use Sendle and DHL EXPRESS for international.
We use Sendle and DHL EXPRESS for international.
AUSTRALIA
Flat EXPRESS post rate on all domestic orders: $10 (1-3 business days)
UNITED STATES
DHL EXPRESS shipping: $30 AUD (2-3 business days)
NEW ZEALAND
DHL EXPRESS shipping: $30 AUD (2-3 business days)
REST OF THE WORLD
DHL EXPRESS international shipping: $30 AUD (2-3 business days)
Every order is supplied with a tracking number.
- Orders are processed Monday-Friday and please allow 24-48 hours for processing orders and to receive tracking number/confirmation of order shipment.
- Unfortunately we cannot guarantee that you will receive your package within the time frame expected. Estimated delivery times are to be used as a guide only and commence from the date of dispatch (make sure you watch out for your dispatch email.)
- Kamilla Freitas DOES NOT hold responsibility for damaged, lost or stolen packages.Please ensure that you provide your daytime delivery address and contact number as we cannot leave parcels unattended in your letterbox or at your front door. We are also unable to re-direct orders once they have been dispatched, so ensure all details are entered correctly at checkout.
- Kamilla Freitas does not ship to PO Boxes to countries other than Australia.
DUTIES & TAXES
Quoted international shipping fees do not include custom & or duty fees. These fees vary from country to country, and we have no control over these charges. The customer is responsible for all customs & duty fees payable upon delivery on a Delivery Duties Unpaid (DDU) basis.